Training Program on "Customer Services & Organizational Sustainability"
Objectives / Description
Small and Medium Enterprises Development Authority (SMEDA) in collaboration with The Rawalpindi Chamber of Commerce & Industry (RCCI) is pleased to announce one day training program on “Customer Services & Organizational Sustainability”, at Rawalpindi. This program aims to create awareness among the participants especially from Small and Medium Enterprises regarding Customer Service & Organizational Sustainability.
Course Contents
What is Customer Service for Organizational Sustainability
What is the need for Customer Services?
Do we need to invest on Customer Services Skills?
Method of Delivering Customer Services
Rules for Handling Customer Complaints
How to Measure the Impact of Customer Services Training on Business?
Customer Services and Return on Investment
Customer Services Comparison of Pakistan with other Countries
Date: January 11, 2011
Time: 10:00 A.M. to 04:30 P.M
Venue: Auditorium of The Rawalpindi Chamber of Commerce & Industry (RCCI), Chamber House, 39-Civil Lines, Mayo Road, Rawalpindi
Course Fee: Rs. 500/- (Five hundred only) per participant inclusive of Training Material, Lunch and Tea. Payment to be made in Cash/Cheque/Draft in favor of Small & Medium Enterprises Development Authority (SMEDA). Refundable if vacancies are filled
Who Should Attend
CEOs, Directors, SMEs, Manager Operations, Supply Chain Managers, Inventory Executives, Marketing & Sales Staff, Brand Managers, Entrepreneurs, Women Entrepreneurs, Students, Business Development Service Providers and all those willing to enhance their knowledge, skills and capabilities on the topic.
Information/Registration
Registrations will be made on first come, first served basis. For information and registration please contact:
Mr. Faisal Bashir Awan
Regional Business Coordinator – SMEDA
C/o The Rawalpindi Chamber of Commerce & Industry (RCCI), Chamber House, 39-Civil Lines, Mayo Road
Rawalpindi
Tel # (051) 9273020
Fax # (051) 5111055
Email: 
